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We are committed to protecting and respecting your privacy.
You can find out more about how we process your personal data, and your rights under the European General Data Protection Regulation (GDPR) and the UK Revised General Data Protection Regulation (UK GDPR).
If you have concerns about your privacy at Exro, contact our Global Data Controller below.
Marketing Operations, Data Controller
Exro Technologies Inc.
1000 - 355 Burrard St, Vancouver, BC Canada V6C 2G8
Privacy is about more than just protecting you when you share your personal information when you use our products and services, or when you use our websites. Privacy is also about our obligation to collect, use and disclose this information only for the purposes we’ve explained to you.
Exro is committed to protecting the confidentiality of your personal information and abiding with privacy regulations in all countries where we operate and conduct our business.
Our privacy commitment is about more than complying with applicable privacy laws. It’s about doing the right thing and respecting your right to have the information you share with us protected and responsibly handled.
Our three essential promises to you are —
Our Global Privacy Statement (“Statement”) applies to all our wholly owned subsidiaries and operations worldwide. We always strive to be more transparent about our privacy practices. This Statement provides an overview of how we collect, use and protect personal information belonging to anyone that interacts with us including clients, business partners or other third parties in our global business activities.
This Statement applies when you connect with us through our call centres and other communication channels. We also provide more detailed information about your interactions with us when you visit our authorized websites, mobile apps and other electronic platforms (“Digital Properties”).
It’s our global commitment to use only fair and legal means to collect your information. We use it in a legal, respectful and fair manner. We comply with local laws and regulatory requirements in each country we operate in. For information about our local privacy practices, you can read our local policies below.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.exro.com
Alvan Le is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
If you need to email us about anything related to this privacy notice, you can email us at firstname.lastname@example.org or you can write to us at the address above
If any of your personal information changes, please email us at the above email address and let us know how it has changed. From time to time we may email you to check that the personal data we hold for you is accurate and up to date.
Where this document refers to GDPR or General Data Protection Regulations, this means the European GDPR and the United Kingdom (revised) GDPR. All terms are general unless relating specifically to the UK Revised version.
We may collect any of the following data about you:
We may use your data in order to:
Under the General Data Protection Data Regulations, we are only legally able to process your personal data if we have a lawful ground for doing so.
Our lawful grounds of processing are:
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We do not collect any information about criminal convictions and offences.
We do not carry out automated decision making or any type of automated profiling.
We do not at any time pass, sell or transfer your information to third party data companies.
We may receive data from third parties such as analytics providers such as Google based outside of the UK or Europe, advertising networks such as Facebook based outside the UK, such as search information providers such as Google, providers of technical, payment and delivery services, fraud detection agencies and data brokers or aggregators.
We may also receive data from publicly available sources.
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may only send you email or text marketing communications if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us. We also have unsubscribe buttons on the bottom of all of our emails.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
We may have to share your personal data with the parties set out below:
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We are based in Canada, but, unless we expressly agree otherwise (including through our Terms), we may host, transfer, and process data, including Personal Information, in the United States and in other countries through Webflow and third parties that we use to operate and manage our website. These countries may have data protection laws that are different from those of your country of residence.
We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of Europe and the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data.
We recognize that the Court of Justice of the European Union ruled in July 2020 that a certification under the EU-U.S. Privacy Shield Framework no longer can serve as the basis by which entities subject to the GDPR export Personal Information to countries whose laws have not been recognized by the European Commission as providing a high level of protection for the information. We therefore rely on adequate provision in accordance with current frameworks and safeguards. The data we transfer is subject to a signed Data Processing Agreement with our hosting company Webflow.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the relevant authority in your country. These may be found below -
UK (RETAINED VERSION) AND EEA GDPR
We care about our customer’s privacy. Because we care, we take steps ensure that all of our products and services are created using the principle of privacy by design.
All the data we collect is used to make our products and services the best that they can be. In doing this we always ensure your data is protected, and only used where it is necessary for us to provide you with a service or a product. We understand the path your data follows to ensure it is safe, secure and compliant with the necessary data protection law. Following Brexit, the United Kingdom is no longer part of the European Union. We hereby acknowledge the privacy rights of EEA citizens and EEA companies as data subjects under Article 3(2) of the UK Retained GDPR and the European GDPR.
Exemption of the Representative Requirement.
In accordance with Article 27.2 a), we invoke our right to exemption for appointing an EEA representative as our data processing within the EEA is occasional, does not include, on a large scale, processing of special categories of data as referred to in Article 9(1) or processing of personal data relating to criminal convictions and offences referred to in Article 10, and is unlikely to result in a risk to the rights and freedoms of natural persons, taking into account the nature, context, scope and purposes of the processing
In accordance with Article 27.2 a) supervisory authorities and persons outside the EEA may contact our Global Privacy Controller on all issues related to processing, for the purposes of ensuring compliance with the GDPR.