Exro Technologies
Responsible Privacy

Residents of California

We are committed to protecting and respecting your privacy.

This Privacy Policy and Notice describes the personal information we collect from California residents, how we use it, and your rights. If you are in the United States and live outside of California, please see our global privacy policy.

If you have concerns about your privacy at Exro, contact our Global Data Controller below.

Marketing Operations, Data Controller
Exro Technologies Inc.
1000 - 355 Burrard St, Vancouver, BC Canada V6C 2G8

Your rights under the CCPA

This Privacy Policy and Notice applies to personal information of California residents to the extent the information is subject to the California Consumer Privacy Act of 2018 (CCPA).

Your privacy is important to Exro Technologies.  We are committed to maintaining the privacy and security of your personal information.

Exro collects information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular business or consumer (“personal information”).  We have collected in the past 12 months and may continue to collect these categories of your personal information:




A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, or other similar identifiers.

Personal information categories listed in the California Customer Records statute

A name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, or any other financial, medical, or health insurance information. *Some personal information included in this category may overlap with other categories.

Commercial information

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Internet or other electronic network activity information

Information regarding a consumer’s interaction with our Internet Web sites, applications, or advertisements.

Geolocation data

Physical location and/or movements determined by means of digital information processed via the Internet.

Professional or employment-related information

Current and/or past employment history including performance evaluations.

Non-public education information (as defined in the Family Educational Rights and Privacy Act)

For employment within Exro, Education records, files, documents, and other materials directly related to a student maintained by an educational agency or institution or by a person acting for such an agency or institution, such as grades, transcripts, or student disciplinary records

How we use your information
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Exro does not sell your personal information. We may use the above categories of personal information for these commercial or business purposes:

  • To provide the products and services you have requested
  • To create, maintain, and service your accounts
  • For internal business purposes, including but not limited to audit, risk management, security, and quality control purposes
  • As described to you when collecting your personal information or as otherwise set forth in the California Consumer Privacy Act
  • To comply with federal, state or local laws, respond to a subpoena, or comply with an inquiry by a governmental agency or regulator
  • For any other legally permissible purpose related to the products or services we provide

Once we obtain your personal information, we do not further disclose it except as permitted or required by law. We may share your information within Exro for the above purposes. We also may disclose your information to third parties that perform services on our behalf, including but not limited to patient information that has been de-identified according to the HIPAA safe harbor method.  If we disclose your information to third parties, we require them to protect the privacy of your information. We permit them to use and disclose your information only for the purpose(s) for which we provided it..

How to Exercise Your Rights
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To submit a request to access or delete your personal information, you must fill out the appropriate request form. You can obtain the necessary request form by contacting our global privacy controller. You have the right to request that we disclose to you the categories of your personal information that we have disclosed about you for a business purpose.

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You have the right to request that we delete your personal information. We will promptly consider all deletion requests. However, California law allows us to retain your personal information under certain conditions, even if you have asked us to delete it. An example includes when we need to retain your personal information to process an insurance claim you filed. We will notify you of any denial of your deletion request and the reason for such denial.